Managing conflict and violence in the workplace

SSD Training Services Limited has been offering conflict management solutions to industry since 1992 and is one of the leading conflict management consultants in the UK, addressing work-related violence issues for businesses, voluntary organisations and public services.

Do you work within any of these sectors?

Health Care  - Hospitality - Housing - Local Authority - Retail

Transport - Security - Social Care - General

We provide information, advice, guidance and solutions for those concerned about the impact of workplace aggression on employees working lives, and on the long term implications for the organisation.

All of our instructors are qualified teachers and Conflict Management instructors who deliver Vocational Related Qualifications in Conflict Management throughout the United Kingdom.

Have any of your staff been subjected to abusive, aggressive or violent behaviour?

The Health and Safety Executive defines workplace violence as:

"Any incident, in which a person is abused, threatened or assaulted in circumstances relating to their work".

Understanding conflict

Conflict Management is a problem solving approach to dealing with difficult human issues.

Before developing a response to violence you will need a clear understanding of the extent and nature of the problem.

A specific review of policies and procedures will achieve this by assessing the risks within each job role and area of work and an examination of both local and cultural issues.

The review will highlight areas of need and make recommendations for both management and front line staff. This will allow a comprehensive and informed strategy to be developed and policy prepared.

Personal and Corporate Safety Training

The City and Guilds (1884) Level 2 Certificate in Conflict Management is designed to provide the basic understanding to deal effectively with workplace violence.

The aim is to develop the learner's knowledge and skills so they can assess their work environment and reduce the risk of being subjected to violence, deal effectively with conflict and aggression and learn from an incident of work related violence.

Local Authority/Lone Worker Safety Training

We can assist with a full review and developement of Policy, Risk Assessments and Incident report forms. Our aim is to help create uniformity within the council as most departments seem to have their own specific safe systems of work, but are these in line with organisational policy?

Our aim is to help develop everyones knowledge and skills so they can assess their work environment, identify risk, inform other departments and colleagues to reduce the likelihood of anyone being subjected to violence, deal effectively with conflict and aggression and ensure that all departments learn from EVERY incident of work related violence.

In-house solutions

Our in house Conflict Management training courses are designed to promote teamwork, help staff and their colleagues to identify and manage any situation or incident where they are abused, threatened or assaulted in circumstances related to their work.

Identify post incident support and report the circumstances to provide information for personal and organisational learning.

Individual training

We live in an age where there are many cultural, local and environmental issues. This course will give individuals an understanding of their own character and an insight and understanding of appropriate responses to the challenges we meet when dealing with conflict from all walks of life.

If you are concerned about conflict in the work place or in general, please contact a member of our team who can offer you advice & guidance regarding our conflict management courses for the following sectors:

Health Care  - Hospitality - Housing - Local Authority - Retail - Transport Security - Social Care - General

To find out more about our organisation and the services that we offer, please email: admin@ssdtrainingservices.com  or call 01502 513401 to request more information, advice and guidance regarding training within your sector.